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Shipping & Returns

US Domestic Shipping Policy

Shipping is free on all orders within the United States for orders over $50.  You may purchase express shipping for an additional fee.

 

International Shipping Policy

COVID-19 delay: Please note that during the COVID-19 period, international packages are experiencing longer transit times due to shipping carrier delays. During this time international shipping may take up to 3-8 weeks.

International shipping is free for orders above $50 and a $25 flat fee for orders less than $50.  We ship to over 120 countries around the world.  For our China customers, please see our CHINA WAREHOUSE POLICY at the bottom of the page.

Duties and Taxes: Please note that customers are responsible for all import duties, taxes and brokerage fees that may be required by your respective local government. Petite Studio cannot determine the exact amount of these fees in advance.  Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and will be collected upon delivery from the carriers for certain packages. You may check with your country’s customs office to determine what these additional costs will be.  

 

Refused  Packages

If a customer decides to reject delivery of a package based on duties or taxes levied by their country's customs, we will deduct a $50 fee for orders over $300 or a $35 fee for orders under $300.  This fee covers the cost of international shipping and logistics back to us and warehouse re-stocking fees.

 

Shipping Time 

We process orders within 1-3 business days. Standard domestic shipping takes an estimated 3-7 business days. We also offer express 2-day shipping at checkout for domestic orders. International shipping takes an estimated 7-18 business days.  

 

Pre-Order Items

If your order includes one or more pre-order items, we will hold your order and send it to you when all items are in stock.  

 

Payment method

We accept Paypal, VISA, MasterCard, American Express, Alipay, Discover, JCB and Diners Club. We do not accept personal checks, money orders or direct bank transfers.

 

Tracking your order

When we ship out an order, we will send an email with a package tracking number. You can use the number to track your package.  If you have an account with us, you can check the status of your order at anytime by simply logging into your account. If you have any trouble tracking your package, feel free to email us at support@petitestudionyc.com and we can help you track it.

 

Cancellation Policy

We cannot cancel orders after they have been placed.  Our system automatically transmits orders to our warehouse for processing immediately after receiving them.

 

EXCHANGE POLICY

We are glad to offer free exchanges within the U.S.! Just email us the size you need at support@petitestudionyc.com. We will provide you a prepaid return label to send the wrong size back to us. For our China customers, please see exchange policy under CHINA WAREHOUSE POLICY at the bottom of the page.

Exchange policy details: If you order the wrong size, you may exchange for a different size within 20 days of purchasing the item (or 14 days after the initial delivery of your item, whichever is longer). The item must be placed in the mail to send back to us within this exchange period. Any item received after the exchange period cannot be accepted. The exchanged item must be unworn, unwashed, and undamaged and must have all original tags. 

In-store exchanges: You may also exchange your item in-store.  Our normal exchange policy applies.

Items ineligible for exchange: Please note that we cannot process exchanges for final sale items or accessories. 

 

RETURN POLICY

You may return any items within 20 days of purchasing your item (or 14 days after delivery of your item, whichever is longer). The item must be placed in the mail to send back to us within this return period. The items must be unworn, unwashed, and undamaged and must have all tags attached. Any items with stains, marks, smears or tears in the fabric or tag cannot be returned. All accessories are final sale and can not be returned.

US Domestic Return Policy: We provide you a pre-paid shipping label to send the piece back to us. Once we receive the item, we will issue a full refund.

International Return Policy: The customer is responsible for paying for shipping the package back to us (we cannot provide a pre-paid shipping label for international returns or pay for the cost of shipping the piece back to us). Once we receive the item, we will issue a full refund (we cannot refund any shipping fees paid by the customer). For our China customers, please see return policy under CHINA WAREHOUSE POLICY at the bottom of the page.

Pre-Order Items Return Policy: For pre-order items, you have 14 days from receiving the item to return it.

In-Store Return Policy: You may return any item you purchased at our NYC Store within 14 days of purchasing.

Note that any items received after the return period cannot be accepted for any refunds or store credit.

 

Defective or Damaged Product? 

If you receive a defective or damaged product, please notify us at support@petitestudionyc.com and we will gladly send you a new one!  If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it.  If a damaged item is returned without notifying us of the damage, we will not be able to process the return.

 

How do I return an item?

Note: For our China customers, please see return instructions under CHINA WAREHOUSE POLICY at the bottom of the page

  1.  Include the original packing slip in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package. 
  2.  Go to www.petitestudionyc.com/a/returns to get your prepaid shipping label.  Affix the prepaid shipping label to your package. Please note: all return items must be unworn, unwashed, undamaged and have original tags.
  3.  Drop off your package at a U.S. Postal Service mailbox or post office, if you use prepaid shipping label.  If you prefer not to use the prepaid shipping label or if you want to return international shipments, please ship the item(s) to:

Dotcom Distribution - ATTN: Petite Studio NYC

400 Nixon Lane

Edison, NJ, 08837

 

Refund

Refunds may only be issued to the credit card used to make the original purchase. Please allow 3-5 business days for your return to be processed and then 5-10 business days for your bank to post the refund to your account.  We’ll send an email once the item(s) have been received and your refund has been processed.  Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. 

 

Final Sale

All items marked final sale have been reduced in price and cannot be returned for a refund or exchange. If you send a final sale item back to us for a return, we will not be able to process a refund or exchange. 

 

Accessory Returns

All accessories including jewelry, bags, scrunchies, berets/bucket hats, and scarves are final sale and can not be returned.  If you send an accessory item back to us for a return, we will not be able to process a refund.  

 

Return Afterpay Items

Afterpay returns follow our standard return process. Start your return via our online returns center or return your item at our SoHo flagship store. Please note, refunds for Afterpay will be first refunded from Petite Studio NYC to Afterpay, and then to you. We cannot provide an exchange or cash refund. As soon as the refund is processed it will drop into your Afterpay online account. 

If you would like to learn more about Afterpay, visit our Afterpay Info Page.

 

Price Matching

If you purchase an item and the item goes on sale on our website within 7 days after your purchase, we will provide a price match refund to the lower price.  If you purchase an item between 8-14 days before the item goes on sale on our website, we will provide a price match equal to 50% of the difference in price.  To receive a price match, simply email us at support@petitestudionyc.comPlease note that we cannot price match to any third party offers.

 

CHINA WAREHOUSE POLICY

 

China Shipping Policy

Shipping is free on all orders shipped from our distribution warehouse in China. 

China exchange policy: You may exchange your order by telling us the size you need on Wechat Miniprogram, Weibo or emailing us at support@petitestudionyc.com and sending the wrong size back to our China warehouse. The customer is responsible for paying for shipping the order back to us. You must send the wrong size back within 7 days of receiving it. Please include your packing slip in your returned package.

China Return Policy: You may return the product by sending the order back to our China warehouse. The customer is responsible for paying for shipping the order back to us. To return an item, you must send it back within 7 days of receiving it. You must include your packing slip in your returned package.

Please send your exchange or return order to the following address:

Petite Studio NYC

浙江省衢州市江山市中部工业园区龙飞路16

15924061035

 

NEED MORE HELP?

Please feel free to contact us with any questions. We'll reply your email within 24 hours.

Email us at support@petitestudionyc.com

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