Shipping & Returns | Petite Studio

Shipping & Returns


Order & Shipping

 

Free shipping on all domestic orders.

 

Payment method

We accept Paypal, VISA, MasterCard, American Express, Discover, JCB and Diners Club. We do not accept personal checks, money orders or direct bank transfers.

We accept credit cards from the US, Canada, and 50 other countries, as well as from PayPal. You can see the full list when you add your credit card at checkout. 

 

Sales tax

Customers outside of New York do not have to pay sales tax. Since our company is based in and operates in New York City, we pay tax for sales generated in NY. 

 

Change your order

If you need to change your order due to wrong address, please contact us immediately. Send an email to support@petitestudionyc.com with your order number and we'll do our best to update your order in time. We process and ship orders quickly, so if our warehouse has processed your order, then we will be unable to make any changes.

 

Tracking your order

When we ship out an order, we will send an email with a package tracking number. You can use the number to track your package.  If you have an account with us, you can check the status of your order at anytime by simply logging into your account.

 

Shipping Time

We process orders within 1-2 business days, then ship domestic orders via USPS//UPS and ship international orders via DHL.  Standard shipping takes 3-5 business days.  We also offer overnight expedited shipping at checkout for domestic orders. 

 

International shipping

We ship to over 120 countries around the world.  Just add the item to your cart and input your address at checkout and the international shipping rate will be calculated.  We use DHL to ship to all countries outside of the United States. 

Duties and Taxes:  Please note that customers are responsible for all import duties, taxes and brokerage fees that may be required by your respective local government.  Petite Studio cannot determine the exact amount of these fees in advance.  Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and will be collected upon delivery from the carriers for certain packages. You may check with your country’s customs office to determine what these additional costs will be.

 

Return Policy

Please follow the instructions on the return form included in your package. All purchases may be returned within 14 days. For refunds to credit cards, we deduct $8 to cover shipping and restocking.

The items must be unworn, unwashed, and undamaged and must have all tags attached.  All accessories, including phone case, swimwear, lingerie, jewelry, hair accessories, eye-wear, hats, socks, bodysuits and sale items are final sale and non-refundable.

If for any reason you wish to return an item, please email us at support@petitestudionyc.com with your order number to start your return.  For domestic returns, we will send you a prepaid shipping label via email.  For international returns, we will not provide prepaid shipping label and you will need to arrange for shipment.

NOTE: Shipping and handling charges are non-refundable

How do I return an item?

1.  Include the original packing slip in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package. 

2.  Email us at support@petitestudionyc.com to get your prepaid shipping label.  Affix the prepaid shipping label included in your order to your package. Please note: all return items must be unworn, unwashed, undamaged and have original tags.

3.  Drop off your package at a U.S. Postal Service mailbox or post office, if you use prepaid shipping label.  If you prefer not to use the prepaid shipping label or if you want to return international shipments, please ship the item(s) to:

Petite Studio NYC 

C./O Ruby Has Fulfillment Services

5 Inez Drive, Bay Shore, NY, 11706

 

Refund

Refunds may only be issued to the credit card used to make the original purchase. Please allow 2-3 business days for your return to be processed and then 5-10 business days for your bank to post the refund to your account.  We’ll send an email once the item(s) have been received and your refund has been processed.  Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. 

 

Exchange policy

We DO NOT accept exchanges. We suggest that you return your original purchase for a full refund and reorder a new one in a new size or color.  

 

Return a gift

To make a gift return, please contact support@petitestudionyc.com with any order information you have. 

 

Damaged or incorrect items

If you have received a damaged or incorrect item, contact support@petitestudionyc.com with a photo of the damage, or the incorrectly shipped product, as well as your order number.  We’ll take care of you!

 

Need more help?

Please feel free to contact us with any questions. We'll reply your email within 12 hours.

Email us at support@petitestudionyc.com

 

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