The Petite Club
PETITE CLUB FAQ
WHAT IS THE PETITE CLUB?
The Petite Club is a VIP loyalty program that is managed and administered by Petite Studio NYC.
HOW CAN I SIGN UP?
To participate in the Program, you must register for an account at www.petitestudionyc.com and you will be automatically enrolled in the Petite Club.
HOW IS MY PETITE CLUB MEMBERSHIP TIER DETERMINED?
Your membership tier is determined based on your spend after April 17th 2019.
Silver: You will be automatically upgraded to Silver once you spend US$900 with Petite Studio.
Gold: You will be automatically upgraded to Gold once you spend US$1,200 with Petite Studio.
Platinum: You will be automatically upgraded to Platinum once you spend US$2,000 with Petite Studio.
WHAT IS EARLY ACCESS?
For Silver, Gold and Platinum members, you get to shop our latest collection and sales ahead of everyone else. How’s that for VIP access?
EXCLUSIVE VIP INVITES: WHAT/WHEN/HOW?
Once you hit Silver, Gold and Platinum level, you’ll be invited to our exclusive events!
HOW DOES THE VIP CONCIERGE WORK?
Upon achieving Platinum membership status, members will receive an email with contact information for our VIP concierge specially reserved just for you!
HOW DO I CHECK THE STATUS OF MY PETITE CLUB MEMBERSHIP?
Once you are signed in, click the launcher on the lower left corner of the screen to check your membership tier and progress!
HOW CAN I ENJOY MY EXCLUSIVE DISCOUNT PRIVILEGE?
Log into your Petite Studio account and apply your exclusive code upon checkout to enjoy the discount! The discount privilege is applicable to Silver, Gold and Platinum members only.
DOES MY PETITE CLUB MEMBERSHIP EXPIRE?
Yes, your VIP tier status lasts for one year. Each year, your VIP status will be adjusted based on your spend over the previous twelve months.
WHAT TYPE OF SPEND COUNTS TOWARD VIP STATUS?
You must be signed into your Member account at the type of purchase. Each dollar you spend on Petite Studio products counts toward VIP status. The following do not apply to your total spend amount for VIP credit: purchases of gift certificates, purchases made with store credit, purchases of third-party products, duties fees, taxes and shipping fees.
DO RETURNED ITEMS COUNT TOWARD VIP STATUS?
No, VIP credit is not awarded for returned items. If you return items from a qualifying purchase, the appropriate amount of VIP credit will be deducted from your VIP credit. VIP credit will only be awarded for the products you did not return. Your membership will be downgraded if your accumulated spend falls below the respective tier qualifier.
IS THERE A DELAY IN WHEN I CAN USE MY DISCOUNT CODE?
Your VIP Status becomes official 6 weeks after purchase to allow for any returns to be processed. Your VIP discount code and VIP status perks can only be used after this 6 week period following a qualifying purchase.
CAN I SPEND MY VIP CREDIT?
No, the Petite Club is not a points program. VIP credit has no cash value. Your VIP credit is only valid to help you achieve VIP tier status.
I HAVE A GIFT CARD. CAN I USE THAT TOGETHER WITH MY DISCOUNT PRIVILEGE?
No, unfortunately not. Our system only allows users to use a single code at any time, including sale discount codes.
I FORGOT MY PASSWORD, HOW CAN I RETRIEVE IT?
Please click on retrieve password available at the 'Log in' page. Enter your registered email and click on 'Submit'. A link will be sent to your email address. Simply click on the link to reset your password.
ANY OTHER QUESTIONS?
Feel free to email us at firstname.lastname@example.org. We’re here to help!